FAQ

Contents:

How does Tosca Fox design with dogs in mind?

Can you tell us more about the Beam?

How do I care for my Tosca Fox product?

Which size do I choose?

 

How does Tosca Fox design with dogs in mind?


Q1: How is your approach different?
  • Every inch of every product has been thought out by an extremely picky dog owner. Our co-founder, Louise, had been on a 4 year quest for quality pet supplies for her 6-pound poodle, Pennie. She had tried nearly every alternative to our solution, but nothing seemed to check the important boxes. She knew Pennie wouldn’t tolerate anything bulky, impractical, short-lived, uncomfortable, unsafe or of lousy quality. Louise’s only choice was to create the pet supplies company she had been looking for, starting with our first offering of a patent pending light, the Beam, and our first line of apparel. We carefully create our concept, refine our designs to perfection, ethically source all of our materials, manufacture responsibly in the U.S., market with honesty, and even make sure our packaging is eco-friendly.
Q2: Why did you choose your materials?
  • Every fabric, buckle, thread, padding, and electrical component has its own unique function. Our philosophy is that every piece of our design should be beneficial to the pup and human, leading us to choose entirely different alternatives to what you’re used to seeing and feeling. For example, on our collar and harness, the interior layer is moisture-wicking, UV protective and extremely soft, our padding is breathable, and the exterior layer is water resistant. Our leash handle has been designed to fit every hand comfortably, with just the right amount of plush. We all know how happy our pets make us, so it’s time to return the favor.
Q3: Are Tosca Fox products UV protective?
  • All of them are, although the harness offers the most protection because there is more coverage. Our products yield a protection of 40 UPF.
Q4: Where are Tosca Fox products manufactured?
  • Our apparel is manufactured in Los Angeles and our electronics are made and assembled in Wisconsin.
Q5: Are Tosca Fox products lightweight?
  • Absolutely. The materials we use are packed with functionality, but are never bulky. We have a dedicated and delicate tester. Our 6-pound CEO would never approve something that isn’t perfect. Our products weigh between 1 and 2.8 ozs.
Q6: Are Tosca Fox products breathable?
  • Yes. We want every product to be comfortable all year round, which is only possible if they are breathable and don’t isolate heat. Every item has been tested by our CEO in different weather conditions and with different fur lengths. We’re just thorough like that.
Q7: Are Tosca Fox products adjustable?
  • Of course. Both our collars and our harnesses are adjustable by an average of 3 inches (7.6 cm). Our furry friends come in all shapes and sizes, so we wanted to make sure there’s something for everyone. Every product page has a sizing chart so you can make the best decision possible for your bestie’s comfort and safety.
Q8: Will the metal elements wear and tear?
  • Simply put, no. Unless you decide to take a chainsaw to them, the wear and tear won’t be noticeable. It won't be noticeable on the plastic hardware either.
Q9: Are the attachment clips safe?
  • We’d rather lose our smartphone than lose our dog, so we’ve made sure every clip is secured by a set of rings. Good luck to all the escape artists out there!


Can you tell us more about the Beam?

Q1: Is the Beam rechargeable?
  • Of course. All you need is a USB to micro-USB cable, the same kind you use to charge a Kindle, camera, and lots of other portable devices. All you do is plug one end into a computer or charging block, and the other end goes into your custom Beam charger deck. So easy your dog could almost do it.
Q2: Does packaging include a charging wire?
  • We got you. Every collar or harness you order comes with a Beam, charging wire, and specially designed charger.
Q3: How do I attach and detach the Beam?
  • To maximize safety, we have come up with a dual attachment method. All you need to do is press the buttons on each end of the Beam into the holes on each side. The flat top of the button is the part that will go inwards. The Beam and collar also have a magnet and metal piece that automatically attract each other, so there aren’t any unnecessary gaping spaces. Too bad we can’t make them for your first dates.
Q4: Are the Beam and its attachments safe?
  • The Beam and its attachments are absolutely safe. We designed them and their placement to avoid any paws getting caught or dog being injured in any way. We recommend taking off the Beam at the dog park because those wrestles can get a little rough, if you know what I mean.
Q5: How do I turn the Beam on and off?
  • 1. Fully charge the Beam before first use. Remove Beam from the charging cradle.
    2. Hold the beam the same way you would a remote control, with the light sleeves facing perpendicular to your chest. Gently place your thumb on the Tosca Fox logo.
    3. To turn the Beam on: While holding on to the center of the Beam, flick the entire unit forward like you would while casting a fishing rod. The movement of the flick will turn the unit on. When turned on, the Beam automatically enters solid mode.
    4. To turn the light to flashing mode, repeat the action from step 3.
    5. To Turn the Beam off, repeat the action from step 3.
Q6: How can I charge the Beam?
  • Easily. Place the Beam logo side up into the charger. When connected correctly, the beam will flash three times. When the Beam is fully charged, it will flash 6 times. That’s it!
Q7: How long does the Beam take to charge?
  • It takes about 3 hours to fully charge the Beam.
Q8: How do I know that it is time to charge the Beam?
  • Low battery is indicated with a slow, differentiated flash mode that will last you about 2.5 hours before the unit entirely switches off. That’s more time than some people get to prepare for a breakup.
Q9: How can I tell the Beam is charging?
  • When connected correctly, the beam will flash three times.
    The charging cradle must be connected to a USB 5V source. Once the wire is plugged into the charging cradle, you may place the Beam into the cradle. On the bottom of the Beam there are 2 connecting points which must be lined up with the corresponding points in the bed of the charging cradle. The light must be turned off to charge.
Q10: How long is the battery life?
  • The Beam is equipped with 2 modes – solid and flashing.
  • Solid Mode: From a full charge, the Beam will run for 11 hours before switching into a flashing low battery mode. This low battery mode will continue for 2.5 hours before the unit will shut off completely.
  • Flashing Mode: From a full charge, the Beam will run for 22 hours before switching into a flashing low battery mode. This low battery mode will continue for 2.5 hours before the unit will shut off completely.

How do I care for my Tosca Fox product?

Q1: Are your products water-resistant?
  • All of them are. The outer layer of every product was partly chosen for that specific reason.
Q2: How should I clean my Tosca Fox product?
  • By hand, kind of like your pup! The interior can be scrubbed with delicate soap then rinsed. The outer layer can only be scrubbed lightly with a wet towel, and possibly a very small amount of delicate soap. We don’t recommend trying to clean the exterior unless it is stained. All our apparel comes with a helpful little care tag.
Q3: Are your products tested for shedding and hair removal?
  • Yep. We know most of our pets like to share their fur with us, so we’ve made sure it comes off easily. The quickest way to remove accumulated fur is to use a lint roller. This happens to be our favorite.

Which size do I choose?

Harness:


Collar:


Leash:

Need something else?

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1-646-883-8727
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