Shipping and Returns

 

Returns:

We want you to be completely satisfied with your order. If you would like to return your product, we will accept your timely return of unused or defective merchandise within 10 business days of receipt of merchandise. Should there be any other reason for return, please email us at contact@toscafox.com

By Mail 
All product returns must be unopened and in original sealed packaging for a credit/refund or exchange to be issued. In your return package, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Please send all returns to:
Tosca Fox- Returns
81 Prospect Street
Brooklyn, NY

Please allow 10-14 days for the processing of your return.  

Order cancellation:

You may cancel any order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.

 

Shipping Policy:

When will my order ship?
Please select your shipping method from the menu. Orders received after 5pm will be packaged and shipped on the next business day. Please note that regular shipping may take up to 5 business days for delivery. Thank you for your support!


Do you ship outside of the US?
We ship to Canada, Australia, Belgium, Norway, Japan, Sweden, Germany, France, and the UK. If your country is not listed, please reach out to contact@toscafox.com to discuss a solution! Please note: All extra fees (including but not limited to applicable customs, taxes, and duties) are your responsibility.  We do not falsify forms.

We are open for pre-orders!

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